Nirvana Russo

Biography

Nirvana Russo oversees Redemption Office traffic, which means dealing with every pilot who wants a clean payout and hopes the forms will be easy. She is courteous, highly organized and almost impossible to rush.

Her background is in station administration, where she learned that delayed claims create louder problems than denied ones. On the carrier, that experience makes her both respected and slightly feared.

If Russo asks for a missing detail, it is usually because she already knows it is missing.